Johnson Controls
83%
reduction in training costs
Johnson Controls moved hands-on Metasys training online, reducing travel, shipping and facility costs.
Read the Johnson Controls StoryTraining support
ReadyTech 24/7/365 Virtual Training Support
Deliver your next virtual training session with confidence. Relying on ReadyTech's industry-known Support Team ensures student connectivity, on-time launch and smooth learning experiences, every time.
4.5/5 on G2233 customer reviews
ISO 27001Information security
G2 Best Estimated ROI
ISO 27001Information securityG2 Best Estimated ROIVirtual IT Labs · Enterprise · Fall 2026
Trusted by teams at
Support gets back to my emails in minutes, and chat support responds in less than a minute.
InterSystems
Joseph Kambourakis
5M+
Learners served99.9%
Platform uptime8M+
Labs delivered30+
Years in businessBeyond Support
Training Environment Setup
- Manage the conversion of locally developed lab environments to either the ReadyTech cloud or ReadyTech hardware.
- Build basic environments to customer specifications for hosted lab development.
- Provide consultation and best practices regarding setting up training environments.
- Provide consultation and best practices regarding moving virtual training environments to ReadyTech.
ReadyTech support process is without doubt the best I had on all my IT careers (and that means more than 20 years now).
ARKi1
Marcos Farias
ReadyTech awards · Fall 2026
Worry-Free Virtual Training
With 24/7/365 support, you can focus on giving students the best learning experiences every time
ReadyTech's Support Team is available whenever you need them. Worrying is unnecessary when our support team is behind you, helping with any issues you and your students may encounter. Think of us as your safety net. We allow you to focus on being the best instructor and ensuring your students have the most effective learning experience possible. ReadyTech always has your back should any questions or issues arise.
Your safety netWe've got your back
Instructors & studentsOn-site IT too
For Everyone
Support is available to all customers
Virtual classrooms have numerous moving pieces. Not only do instructors need to be able to use ReadyTech's tool and start the class, but students also need to connect to their virtual training lab, join the virtual classroom, and ensure that the audio works. ReadyTech's Support Team is trained to assist and answer the entire spectrum of questions. Call our support line, and our support representatives will answer your questions and resolve any issues. ReadyTech will also work directly with your customer's on-site IT department to ensure that your virtual class is performing well.
Less Friction
Focus on teaching class
With ReadyTech Support, instructors can engage students and focus on delivering quality training. In addition, by staying focused on students, instructors can reduce the risk of student distraction, frustration, and dissatisfaction. Decreasing technical difficulties and barriers through support means that students are free to fully participate in the virtual classroom experience and concentrate their efforts on the tasks of learning, engaging, and collaborating.
Fewer distractionsMore engagement
Any hourAny time zone
Always On
24/7/365 Support
With the popularity of online and self-paced classes, it is common for students to take training at odd hours and away from the traditional instructor office hours. In addition, students can log in to courses around the world, and across many different time zones. Our 24/7/365 accessibility allows us to provide support to anyone at any hour.
What's Included
Support Services Included
ReadyTech provides 24/7/365 support to your training department's entire ecosystem of students, IT staff and partners.
- Help both students and instructors test their connection to hosted labs.
- Ensure both students and instructors can begin sessions.
- Assist students and instructors with issues relating to connectivity or performance of hosted labs.
- Provide support for course materials hosted in ReadyTech portals.
- Provide support for ReadyTech's audio feature.
- Provide support for the ReadyTech Admin Portal.
- Provide support for all ReadyTech solutions and tools.
- Deploy and perform quality-assurance checks on all hosted labs prior to class start.
Customer stories
Supported teams, real results.
See how customers use ReadyTech to deliver and manage hands-on training.
Informatica
230%
growth in online classes, 2006–2014
Informatica selected ReadyTech for reliable customer training and grew its online classes by 230% between 2006 and 2014.
Read the Informatica Story
Shoptech Software
93%
of students served through virtual classrooms
Shoptech moved from face-to-face training to ReadyTech virtual classrooms, closing two physical training facilities.
Read the Shoptech Story
Why Teams Trust ReadyTech
Users love us
What instructors and training teams say about ReadyTech.
★★★★
Based on 233 reviews on G2
★★★★★
5.0 / 5 on G2
“Excellent 24x7 support. My team operates a global training organization and has had occasion to contact ReadyTech 24x7. We always get the same professional support whenever we call.”
Reviewed on G2
★★★★★
5.0 / 5 on G2
“We've come up with more than one request for them over the years that I was sure would confuse the team, or just be denied as "too difficult for us to implement" - but not once has that happened with ReadyTech.”
Reviewed on G2
★★★★★
5.0 / 5 on G2
“Everyone on the tech support staff is proficient, professional, friendly, and responsive, and will always explain the situation and all possible options.”
Reviewed on G2
Customer experiences, in their own words.
From the blog
Keep learning.
Practical guides on hands-on labs, live instruction, and running technical training online.
24/7/365
Worry-free virtual training starts with the right support team
Live support, 24 hours a day, every day of the year, for your instructors and learners. Get a demo to see ReadyTech in action, or request a 30-day free trial to run a class of your own.