Virtual Customer Training

Reliable virtual training software, lab environments and services to help training departments deliver virtual IT training.

Background

Now that your sales team has sold your technology, customers need to be trained so they can be productive with it. That’s where ReadyTech’s virtual training software comes in. We provide the most reliable training delivery software in the industry, ensuring that your technology courses are delivered when needed. Our software is also backed by a dedicated IT and support team that work around the clock to ensure your training department can focus on your most important task: providing engaging and effective IT training.

Training Benefits

ReadyTech is used for IT training because our virtual training software:

  • Shortens the time-to-value experienced by your customers
  • Helps your customers see an ROI from your product faster
  • Lowers the demand on your customer service department
  • Enables training departments to reach a bigger population
  • Increases cross-selling and deep-selling opportunities
  • Lowers training delivery costs

Access to ReadyTech’s
suite of training features

Our virtual classroom is designed specifically for training and has features you will not find in other training tools. These features include Thumbnail View, Screen Sharing, Public and Private Chat, Engagement Monitor, Assistant Instructors, Help Queue, Follow-up List, Materials Management and add-on products like STEP.

ReadyTech understands that training is mission-critical

We provide technical and implementation services to ensure a smooth transition to online training; onboarding services to guarantee you are up and running quickly; and 24/7/365 live customer support for anyone who uses our virtual training platform.

ReadyTech enables seamless global training

ReadyTech has multiple data centers strategically located in the United States, Europe and Asia with 24/7/365 monitoring. Prior to each class, we identify where instructors and students are located and deploy hardware or cloud resources at the optimal data center for fast, reliable training delivery. All of our training solutions are compatible with Chrome, Firefox, Safari, Internet Explorer and Opera, enabling you to offer training anywhere in the world. No software downloads or plugins required.

Additional Benefits

  • Online training removes travel expenses, lowering training delivery costs. In fact, the average training department can save 30 to 70% by switching from in-person to virtual training. To compare in person training vs. online training costs, check out our savings calculator.
  • Trained customers are more likely to be long-term customers and upgrade to higher product versions, increasing customer ROI.
  • Trained customers require less hand-holding, which lowers customer support costs.
  • Educated customers grasp your products’ value faster, leading to shorter sales cycles.
  • Online training increases your training department’s reach.

Examples of our work

Esri

Geographic Info Systems

Esri meets growing training demand across the globe with ReadyTech training solutions.

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Johnson Controls

HVAC Control Systems

Johnson Controls partners with ReadyTech to deliver highly customized, complex training labs.

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Shoptech

Manufacturing Software

ReadyTech helps Shoptech transition from face-to-face training to virtual classroom.

Read Case Study

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