Virtual Customer Training

Name: ReadyTech Axis
Brand: ReadyTech
Rating: 9.4 (60 reviews)

Reliable virtual training software, lab environments and services to help training departments deliver virtual IT training.

Background

Now that your sales team has sold your technology, customers need to be trained so they can be productive with it. That’s where ReadyTech’s virtual training software comes in. We provide the most reliable training delivery software in the industry, ensuring that your technology courses are delivered when needed. Our software is also backed by a dedicated IT and support team that work around the clock to ensure your training department can focus on your most important task: providing engaging and effective IT training.

Learn why students like virtual training more than in-person training.

Training Benefits

ReadyTech is used for IT training because our virtual training software:

Shortens the time-to-value experienced by your customers
Helps your customers see an ROI from your product faster
Lowers the demand on your customer service department
Enables training departments to reach a bigger population
Increases cross-selling and deep-selling opportunities
Lowers training delivery costs

Lower your training delivery costs

Access to ReadyTech’s
suite of training features

Our virtual classroom is designed specifically for training and has features you will not find in other training tools. These features include Thumbnail View, Screen Sharing, Public and Private Chat, Engagement Monitor, Assistant Instructors, Help Queue, Follow-up List, Materials Management and add-on products like STEP.

ReadyTech Features Guide

ReadyTech understands that training is mission-critical

We provide technical and implementation services to ensure a smooth transition to online training; onboarding services to guarantee you are up and running quickly; and 24/7/365 live customer support for anyone who uses our virtual training platform.

24/7 Live Customer Support

ReadyTech enables seamless global training

ReadyTech has multiple data centers strategically located in the United States, Europe and Asia with 24/7/365 monitoring. Prior to each class, we identify where instructors and students are located and deploy hardware or cloud resources at the optimal data center for fast, reliable training delivery. All of our training solutions are compatible with Chrome, Firefox, Safari, Internet Explorer and Opera, enabling you to offer training anywhere in the world. No software downloads or plugins required.

Additional Benefits

Online training removes travel expenses, lowering training delivery costs. In fact, the average training department can save 30 to 70% by switching from in-person to virtual training. To compare in person training vs. online training costs, check out our savings calculator.
Trained customers are more likely to be long-term customers and upgrade to higher product versions, increasing customer ROI.

Trained customers require less hand-holding, which lowers customer support costs.
Educated customers grasp your products’ value faster, leading to shorter sales cycles.
Online training increases your training department’s reach.

Related Insights

Tools

Virtual Training Savings Calculator

Should you give training in-person or virtually? To answer this question, ReadyTech built this calculator to estimate the cost savings if you switched from in-person to virtual instructor-led training (VILT).

Infographics

Virtual Training: A Booming Market

In recent years, virtual training has experienced tremendous growth—reflecting its popularity and the value it creates for training departments. Download this infographic to examine the 8 reasons behind virtual training software’s growth in popularity.

eBooks

Is your training department ready for virtual instructor-led training (VILT)?

How do you know if you’re ready for VILT? This interactive eBook includes 12 questions that will help you determine your organization’s virtual training readiness, give you tips if you’re not quite ready, and help you manage the transition to virtual training.

Collateral

Overview of 24/7 Support Services

Deliver your next virtual training session with confidence. Relying on ReadyTech’s industry-known Support Team ensures student connectivity, on-time launch and smooth learning experiences—each and every time.