Virtual Customer Training
Reliable virtual training software, lab environments and services to help training departments deliver virtual IT training.
Background
Now that your sales team has sold your technology, customers need to be trained so they can be productive with it. That’s where ReadyTech’s virtual training software comes in. We provide the most reliable training delivery software in the industry, ensuring that your technology courses are delivered when needed. Our software is also backed by a dedicated IT and support team that work around the clock to ensure your training department can focus on your most important task: providing engaging and effective IT training.
Training Benefits
ReadyTech is used for IT training because our virtual training software:
- Shortens the time-to-value experienced by your customers
- Helps your customers see an ROI from your product faster
- Lowers the demand on your customer service department
- Enables training departments to reach a bigger population
- Increases cross-selling and deep-selling opportunities
- Lowers training delivery costs
Access to ReadyTech’s suite of training features
Our virtual classroom is designed specifically for training and has features you will not find in other training tools. These features include Thumbnail View, Screen Sharing, Public and Private Chat, Engagement Monitor, Assistant Instructors, Help Queue, Follow-up List, Materials Management and add-on products like STEP.
ReadyTech enables seamless global training
Training Benefits
ReadyTech enables seamless global training ReadyTech has multiple data centers strategically located in the United States, Europe and Asia with 24/7/365 monitoring. Prior to each class, we identify where instructors and students are located and deploy hardware or cloud resources at the optimal data center for fast, reliable training delivery. All of our training solutions are compatible with Chrome, Firefox, Safari, Internet Explorer and Opera, enabling you to offer training anywhere in the world. No software downloads or plugins required.
Additional Benefits
Online Training removes travel expenses, lowering training delivery costs. In fact, the average training department can save 30 to 70% by switching from in-person to virtual training. To compare in persraining costs, check out our saon training vs. online tvings calculator.
Trained customers require less hand-holding, which lowers customer support costs.
Trained customers are more likely to be long-term customers and upgrade to higher product versions, increasing customer ROI.
Educated customers grasp your products’ value faster, leading to shorter sales cycles.
Online Training increases your training department’s reach.
Additional Resources
eBooks
Is your training department ready for virtual instructor-led training (VILT)? How do you know if you’re ready for VILT? This interactive eBook includes 12 questions that will help you determine your organization’s virtual training readiness, give you tips if you’re not quite ready, and help you manage the transition to virtual training.
Examples of our work
Esri
Geographic Info Systems
Esri meets growing training demand across the globe with ReadyTech training solutions.
Johnson Controls
HVAC Control Systems
Johnson Controls partners with ReadyTech to deliver highly customized, complex training labs.
Shoptech
Manufacturing Software
ReadyTech helps Shoptech transition from face-to-face training to virtual classroom.
24/7 Live Support
Successful training delivery solutions don’t stop at great technology and reasonable pricing. That’s why we provide complimentary 24/7 live support to all of our customers, instructors and students. So no matter where you are teaching or what time your students are accessing their labs, ReadyTech 24/7 live support is always available.
Case Study
Documentum, a division of EMC Corporation, is the leading provider of enterprise content management solutions serving more than 2,500 of the world’s largest companies across 50 different countries. With a single platform, Documentum enables users to collaboratively create, manage, deliver, and archive business content including documents, discussions, e-mail, web pages, records and rich media.
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Have support questions? Contact ReadyTech’s 24/7 Live Support.
