ReadyTech
24/7/365 Support Services
With 24/7/365 support, you can focus on giving students the best learning experiences every time
Worry-free virtual training
ReadyTech’s Support Team is available whenever you need them. Worrying is unnecessary when our support team is behind you, helping with any issues you and your students may encounter. Think of us as your safety net. We allow you to focus on being the best instructor and ensuring your students have the most effective learning experience possible. ReadyTech always has your back should any questions or issues arise.
Support is available to all customers
Virtual classrooms have numerous moving pieces. Not only do instructors need to be able to use ReadyTech’s tool and start the class, but students also need to connect to their virtual training lab, join the virtual classroom, and ensure that the audio works. ReadyTech’s Support Team is trained to assist and answer the entire spectrum of questions. Call our support line, and our support representatives will answer your questions and resolve any issues. ReadyTech will also work directly with your customer’s on-site IT department to ensure that your virtual class is performing well.
Focus on teaching class
With ReadyTech Support, instructors can engage students and focus on delivering quality training. In addition, by staying focused on students, instructors can reduce the risk of student distraction, frustration, and dissatisfaction. Decreasing technical difficulties and barriers through support means that students are free to fully participate in the virtual classroom experience and concentrate their efforts on the tasks of learning, engaging, and collaborating.
24/7/365 Support
With the popularity of online and
self-paced classes, it is common for
students to take training at odd hours
and away from the traditional instructor office hours. In addition, students can log in to courses around the world, and across many different time zones. Our 24/7/365 accessibility allows us to provide support to anyone at any hour.
Our Customers
ReadyTech provides 24/7/365 support to your training department’s entire ecosystem of students, IT staff and partners
Support Services Included
- Help both students and instructors test their connection to hosted labs.
- Ensure both students and instructors can begin sessions.
- Assist students and instructors with issues relating to connectivity or performance of hosted labs.
- Provide support for course materials hosted in ReadyTech portals.
- Provide support for ReadyTech’s audio feature.
- Provide support for the ReadyTech Admin Portal.
- Provide support for all ReadyTech solutions and tools.
- Deploy and perform quality-assurances check on all hosted labs prior to class start.
Training Environment Setup
- Manage the conversion of locally developed lab environments to either the ReadyTech cloud or ReadyTech hardware.
- Build basic environments to customer specifications for hosted lab development.
- Provide consultation and best practices regarding setting up training environments.
- Provide consultation and best practices regarding moving virtual training environments to ReadyTech.
