Privacy Policy

Last updated: March 30, 2017

ReadyTech Corporation (“ReadyTech”, “us”, “we”, or “our”) operates the Instructor-Led Training Portal (http://instructorled.training) and the Self-Paced Training Portal (http://selfpaced.training) website (the “Service”). We provide the Service to you on behalf of companies and organizations (“the Customer”) who use it to deliver training. This page informs you of our policies regarding the collection, use and disclosure of Personal Information (as defined below) when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy. We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

Safe Harbor and Privacy Shield

ReadyTech is in the process of certifying that we comply with the U.S. – E.U. Privacy Shield framework and the U.S. – Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. We have received certification that we adhere to the Safe Harbor and Privacy Shield Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view ReadyTech’s certification, please visit http://www.export.gov/safeharbor/. To learn more about the Privacy Shield program, and to view ReadyTech’s certification, please visit https://www.privacyshield.gov/welcome.

In compliance with the US-EU Privacy Shield and US-Swiss Safe Harbor Principles, ReadyTech commits to resolve complaints about your privacy and our collection or use of your Personal Information. European Union or Swiss citizens with inquiries or complaints regarding this privacy policy should first contact ReadyTech at get-info @ readytech.com.

ReadyTech has further committed to refer unresolved privacy complaints under the US-EU Privacy Shield and US-Swiss Safe Harbor Principles to an independent dispute resolution mechanism, JAMS. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by ReadyTech, please visit the JAMS web site at https://www.jamsadr.com/about/submit-a-case for more information and to file a complaint.

1. Information Collection and Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, your email address and phone number (“Personal Information”). In addition, we may ask for non-personally identifiable information such as your preferred language, time zone, and other personal preferences. Lastly we may ask for your opinions about the use of the Service. In most cases providing this information is optional.

We collect this information to provide and improve the Service. The information you provide is visible to our personnel and to representatives of the Customer.

2. Information Sharing

We may use third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Retention

We will retain personal data information for as long as your account is active or as needed to provide you services. Company will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Email Communications

Receiving emails from our site is part of our service. You will only receive an email from us if you submit a form on the “Contact” page (if applicable) or if you send us an email on our email id mentioned on our Website.

Legal Disclaimer

We will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.

3. User Access and Choice

Upon request, Company will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. To request this information please contact us by emailing our Customer Support. If your personal information changes, or if you no longer desire our service, you may correct, update, amend, delete or deactivate it by emailing our Customer Support.

Retention

We will retain personal data information for as long as your account is active or as needed to provide you services. Company will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

4. Tracking

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. We use “cookies” to improve the experience of using the Service. For example, we use cookies to recognize you when you return the Service and allow us to reinstate your preferences and session. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Log Data

We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Course Content

When using our Service, representatives of the Customer, such as the course instructor, may ask you to complete course surveys, exams, games or polls as part of the training course. You also may decide to contribute content neither we nor the Customer has asked for. For example, you may want to collaborate with other people in the class through group or private chat, message boards, whiteboards, uploaded documents, etc. All such content you provide is visible by representatives of the Customer and, in many cases, by ReadyTech personnel. The Customer may use such course content to evaluate your progress and performance in the course.

Lab Monitoring

If your use of the Service includes access to a hosted lab environment, representatives of the Customer, such as the course instructor, can view all activity on the lab environment. Therefore you should not use the lab environment to conduct any personal activities, such as social media, financial transactions or personal web searches. The Customer monitors activity in the lab environment so that they can provide assistance and evaluate progress during the course. ReadyTech’s personnel also may monitor activity in the lab environment in order to provide support and ensure compliance with our Terms of Use.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Service’s functionality. These third party service providers have their own privacy policies addressing how they use Personal Information.

This log data is visible to our personnel and may be made available to representatives of the Customer. The log data is collected to help improve the Service and provide a deeper understanding of how users use the Service.

Interaction Data

At the request of the Customer, we may collect detailed interaction data as you use the Service. This interaction data may include, but it is not limited to, which course documents you open, how much time you spend on each page of a document, how long you use the lab environment, which applications you use in the lab environment, and how often you contact support. This interaction data is visible to the Customer and our representatives. The interaction data is collected to provide the Customer and us with a better understanding of how users use the Service.

Do Not Track Disclosure

Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. We do not support Do Not Track (“DNT”).

5. Security

The security of your Personal Information is important to us. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

International Transfer

Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside United States and choose to provide information to us, please note that we transfer the information, including Personal Information, to United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We advise you to review the Privacy Policy of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service is not intended to be used by anyone under the age of 13. We do not knowingly collect personally identifiable information from such children. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child has provided us with Personal Information, we will delete such information from our servers.

6. Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us. get-info @ readytech.com.