Documentum’s Worldwide Education Services builds global training program on ReadyTech

Delivering training across 50 countries and 2,500 companies

EMC Documentum’s customer and partner training

Documentum, a division of EMC Corporation, is the leading provider of enterprise content management solutions serving more than 2,500 of the world’s largest companies across 50 different countries. With a single platform, Documentum enables users to collaboratively create, manage, deliver, and archive business content including documents, discussions, e-mail, web pages, records and rich media. The company’s commitment to customer satisfaction has been a key factor to its ongoing success and providing product education is a driving force making that happen.

Documentum’s Worldwide Education Services develops and delivers comprehensive training to customers and partners using a variety of virtual instructor-led and self-paced training methods. Their charter is to provide the proven software training and expertise to accelerate software proficiency, increase productivity, and allow customers to fully leverage their software investment.

Documentum knows all too well that nothing is more critical in the area of technical training than hands-on experience with the real software. But for on-site training, this practice is often plagued with challenges.

Inefficient setup, logistics and tear down of virtual training labs

Because Documentum’s classes are very technical in nature, utilizing the step-by-step, hands-on practice with the real software has become their training standard. However, the company is dealing with an extremely high volume of students and training courses worldwide, making the hands-on training approach incredibly cumbersome to manage, exposing numerous disadvantages related to cost, time consumption, and risk of losing or damaging costly equipment. For the Documentum education team, the challenges were adding up:

The system was not efficient. What Documentum needed was to take a step back, look at the complete training program and automate the most complex and time consuming tasks. What they discovered was virtual training software from ReadyTech.

Automated delivery, configuration and tear down

Documentum chose ReadyTech’s Instructor-Led Training (ILT) Solution. ReadyTech ILT automates the entire hands-on training process: delivery, configuration, and tear down of the virtual training labs. So with just a browser and an Internet connection, Documentum’s students gain access to the virtual training labs where they can start learning the skills they need from anywhere in the world at anytime. On first evaluation, ReadyTech ILT met all of Documentum’s requirements – scalability, reliability, ease of use and performance. The ReadyTech approach includes:

Operational and training benefits for all stakeholders

Since July 2005, Documentum has been using ReadyTech ILT to deliver virtual instructor-led training (VILT) to more than 8,000 students worldwide, experiencing dramatic results that not only benefit the company and its customers, but training instructors and students around the world. With ReadyTech ILT, the benefits have added up:

Who knew ReadyTech could do all of this?
Amy Melton
Director of Education

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Website

Industry

Software
Content Management

Company Size

Enterprise
Acquired by EMC for $1.7 Billion

Headquarters

Hopkinton, Massachusetts, USA

Challenges

Solution

EMC Documentum selected ReadyTech’s ILT Solution to enable their Worldwide Education Services Department to deliver technical training to over 8,000 international students on a fragmented hardware ecosystem. The partnership with ReadyTech included the setup, configuration, optimization and delivery of Documentum’s online classes – ensuring smooth training experiences for both students and instructors. In addition, ReadyTech’s ILT Solutions comes with complimentary 24/7 Live Support for non-technical and technical issues.

Benefits

About ReadyTech

ReadyTech is the easiest and most cost-effective way to deliver worldwide IT training. Our proprietary technology eliminates the most cumbersome, technical and administrative functions of running an IT training program. Students can connect through a browser from anywhere in the world to a high performance lab-environment suited for their needs. Our online training software gives instructors complete oversight and control of the lab environment and virtual classroom.