Esri meets growing training demand across the globe with ReadyTech online training software
Added more efficiency, flexibility and lowered costs
Virtual training programs for Esri’s geospatial software customers
Esri is an international supplier of Geographic Information Systems (GIS). They provide a platform for geospatial integration and applications for different industries worldwide. Currently Esri has 10 regional offices in the United States, a network of 80 international distributors, 1,800 partners worldwide, more than a million users in 200 countries, 350,000 clients around the world and employs over 3,100 team members globally to support the thriving business.
The GIS software Esri develops is an integral component in many types of organizations. Along with the software, they offer consulting and implementation services, and training programs to enable their users to become proficient with Esri products as well as help with customization. It is clear that a good training program helps enable end users to be successful.
Training costs and physical classroom setup slows growth
Esri, like most companies at the time, was delivering their instructor-led training classes in physical classrooms. However, with rapid advances in online technologies, combined with tighter travel budgets for customers, they realized that dependence on physical classrooms was affecting their ability to scale to meet the changing demand for training. Ben Schmitz, Project Manager at Esri, knew they needed a better solution, “We needed to eliminate the burden of traditional classrooms and move training into the online space. We had to reach more customers but we couldn’t, we were limited.”
Dependence on physical classrooms also made it difficult for Esri to reach a global audience cost effectively. There were high travel costs for instructors and students, plus the costs for shipping course materials around the world. They needed to meet the global demand but knew the costs associated with classroom training was an issue.
Another pain point was the setup and teardown of their training environments. Esri was using an internal solution and found it to be time consuming and expensive to maintain. “Having to setup the lab environment, worrying if it’s setup correctly, getting training rooms ready for a class and making sure the training curriculum is good – it all became a cumbersome, error-prone process that stretched the team’s bandwidth,” instructor Mike Jeggle explains.
When the team realized the limitations of their existing training situation, they began searching for an alternative approach. They considered a number of options:
Scalability and support key drivers to choosing ReadyTech
Several factors were evaluated when it came to looking for the right solution. They looked at:
Ben Schmitz and Michael Patterson, Esri Training Systems Support, recalls that there was an ROI comparison process involved and it consisted of researching, testing and evaluating the options. What ultimately led Esri to choose ReadyTech was the ability to scale up and/or scale down, customer service and ReadyTech’s focus and years of experience in training.
“ReadyTech offers superb scalability – and now we can scale up and down as needed depending on the demand for classes. The ReadyTech team is also able to handle variable demands, whether it’s adjusting for fiscal year, school year, software release cycles and other class schedule changes – without breaking a sweat. They come through for us every time,” says Ben Schmitz.
ReadyTech offers 24/7/365 live support to customers. They provide answers to both technical and training questions quickly and efficiently. “One of the biggest ReadyTech advantages is the support team. We know we have complicated needs and ReadyTech’s support team always comes back with a solution and fixes the issue. We never feel that we are going to be without a solution,” explains Thomas Shippee, Training Technical Lead
Better and scalable virtual training software at lower costs
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Geographic Information Systems (GIS)
3,100 Employees and 350,000 Clients
Redlands, California, USA
Esri selected ReadyTech’s online training software to deliver online training to their customers and internal teams. ReadyTech’s flexible capacity allows Esri to easily meet increasing demand and accurately predict costs. ReadyTech’s solutions improve classroom efficiency by giving instructors and training managers visibility and control over the online classroom and lab environments. By letting ReadyTech handle the technical aspects of online delivery including lab setup and tear down, instructors can focus on course content and meeting customer expectations. Having ReadyTech’s 24/7 support also saves valuable instructor and class time.
ReadyTech is the easiest and most cost-effective way to deliver worldwide IT training. Our proprietary technology eliminates the most cumbersome, technical and administrative functions of running an IT training program. Students can connect through a browser from anywhere in the world to a high performance lab-environment suited for their needs. Our online training software gives instructors complete oversight and control of the lab environment and virtual classroom.