Epicor Moves from WebEx to ReadyTech for Added Functionality & Efficiency

In 2011, Epicor made the switch from in-person classroom training to online training in order to manage the high cost of travel for students and instructors. Initially, Epicor’s training department used WebEx for live web-based training, but soon realized that using a meeting tool for training was not efficient and created an inadequate learning experience for their students. And when the organization increased its training staff from three to nine instructors and added a large number of classes, it became obvious that change was critical.

“Using WebEx for live web-based training was no longer a productive process for us,” explains Amy Melton, Epicor’s Director of Education. “Because WebEx was primarily a meeting tool, there was a great deal of maintenance and upkeep required on our end for the training environment.”

She adds, “With WebEx, there was no hosted environment, the maintenance of images was not manageable, customers had to wait for training and were limited by the number of available remote desktops, and IT support was difficult to reach. Our large number of classes and instructors no longer allowed us to manage the training environment and offer hands-on training. We needed a new solution.”

Melton began looking for a platform to provide a hosted environment for each student, as well as class management tools—such as screen sharing, whiteboard, polling and chat—to enhance the learning experience. She also wanted a platform that offered complete student oversight.