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Deliver your next virtual training session with confidence. Relying on ReadyTech’s industry-known Support Team ensures student connectivity, on-time launch and smooth learning experiences — each and every time.

Overview of Support Services

To get answers to your support questions, complete the following form or you can contact us at [email protected].

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ReadyTech provides 24/7/365 support to your training department’s entire ecosystem of students, IT staff and partners

Support Services Included

  • Help both students and instructors test their connection to virtual training labs.
  • Ensure both students and instructors can begin sessions.
  • Assist students and instructors with issues relating to connectivity or performance of virtual training labs.
  • Provide support for course materials hosted in ReadyTech portals.
  • Provide support for ReadyTech’s audio feature.
  • Provide support for the ReadyTech Admin Portal.
  • Provide support for all ReadyTech solutions and tools.
  • Deploy and perform quality-assurance check on all virtual training labs prior to class start.

ReadyTech’s ability to support us quickly and 24/7/365 was the differentiating factor—they also provide multiple layers of support from customer, instructor, to image processing support. ReadyTech far outperforms its SLA with Informatica.

informatica-logo-bw-e1511829005735 Contact Support
Dave Palmer
Global University Delivery Manager, Informatica

Training Environment Setup

  • Manage the conversion of locally developed lab environments to either the ReadyTech cloud or ReadyTech hardware.
  • Build basic environments to customer specifications for virtual training lab development.
  • Provide consultation and best practices regarding setting up training environments.
  • Provide consultation and best practices regarding moving virtual training environments to ReadyTech.

As a training professional I know that I can count on ReadyTech for a best in class environment and best in class support, if needed. Throughout the years, they have come up with innovative ways to help instructors ensure that their students have the best training experience possible. Pleasure to work with!

EMC-logo-e1511829442972 Contact Support
Mike Rockowitz
Senior Technical Instructor, EMC2

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