ReadyTech
24/7/365 Support Services
With 24/7/365 support, you can focus on giving students the best learning experiences every time
Worry-free virtual training
Support is available to all customers
Virtual classrooms have numerous
moving pieces. Not only do instructors
need to be able to use ReadyTech’s
tool and start the class, students
also need to connect to their virtual
training lab, join the virtual classroom
and ensure that audio works.
ReadyTech’s Support Team is trained
to provide assistance and answer
the entire spectrum of questions that
come up. Just call our support line
and our support representatives will
answer your questions and resolve
any issues. ReadyTech will also work
directly with your customer’s on-site IT department to ensure that your
virtual class is performing well.
Focus on teaching class
With ReadyTech Support, instructors
are free to engage students and focus
on delivering quality training.
In addition, by staying focused on
students, instructors can reduce the
risk of student distraction, frustration
and dissatisfaction. Decreasing
technical difficulties and barriers
through support means that students
are free to fully participate in the
virtual classroom experience and
concentrate their efforts on the
tasks of learning, engaging, and
collaborating.
24/7/365 Support
ReadyTech provides 24/7/365 support to your training department’s entire ecosystem of students, IT staff and partners
Support Services Included
- Help both students and instructors test their connection to hosted labs.
- Ensure both students and instructors can begin sessions.
- Assist students and instructors with issues relating to connectivity or performance of hosted labs.
- Provide support for course materials hosted in ReadyTech portals.
- Provide support for ReadyTech’s audio feature
- Provide support for the ReadyTech Admin Portal.
- Provide support for all ReadyTech solutions and tools.
- Deploy and perform quality-assurance check on all hosted labs prior to class start.
Training Environment Setup
- Manage the conversion of locally developed lab environments to either the ReadyTech cloud or ReadyTech hardware.
- Build basic environments to customer specifications for hosted lab development.
- Provide consultation and best practices regarding setting up training environments.
- Provide consultation and best practices regarding moving virtual training environments to ReadyTech.
