ReadyTech
24/7/365 Support Services

ReadyTech Online Training Solutions Services Overview
Training Software
Deliver your next virtual training session with confidence. Relying on ReadyTech’s industry-known Support Team ensures student connectivity, on-time launch and smooth learning experiences—each and every time.

With 24/7/365 support, you can focus on giving students the best learning experiences every time

Worry-free virtual training

ReadyTech’s Support Team is available whenever you need them. Worrying is unnecessary when our support team is behind you, helping with any issues that you and your students may encounter. Think of us as your safety net. We allow you to focus on being the best instructor you can be and ensuring your students have the most effective learning experience possible. ReadyTech always has your back should any questions or issues arise.

Support is available to all customers

Virtual classrooms have numerous
moving pieces. Not only do instructors
need to be able to use ReadyTech’s
tool and start the class, students
also need to connect to their virtual
training lab, join the virtual classroom
and ensure that audio works.
ReadyTech’s Support Team is trained
to provide assistance and answer
the entire spectrum of questions that
come up. Just call our support line
and our support representatives will
answer your questions and resolve
any issues. ReadyTech will also work
directly with your customer’s on-site IT department to ensure that your
virtual class is performing well.

Focus on teaching class

With ReadyTech Support, instructors
are free to engage students and focus
on delivering quality training.
In addition, by staying focused on
students, instructors can reduce the
risk of student distraction, frustration
and dissatisfaction. Decreasing
technical difficulties and barriers
through support means that students
are free to fully participate in the
virtual classroom experience and
concentrate their efforts on the
tasks of learning, engaging, and
collaborating.

24/7/365 Support

With the popularity of online and self-paced classes, it is common for students to take training at odd hours and away from traditional instructor office hours. In addition, students can log in to classes around the world and across many different time zones. Our 24/7/365 accessibility allows us to provide support to anyone at any hour.
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ReadyTech provides 24/7/365 support to your training department’s entire ecosystem of students, IT staff and partners

Support Services Included

  • Help both students and instructors test their connection to hosted labs.
  • Ensure both students and instructors can begin sessions.
  • Assist students and instructors with issues relating to connectivity or performance of hosted labs.
  • Provide support for course materials hosted in ReadyTech portals.
  • Provide support for ReadyTech’s audio feature
  • Provide support for the ReadyTech Admin Portal.
  • Provide support for all ReadyTech solutions and tools.
  • Deploy and perform quality-assurance check on all hosted labs prior to class start.
"ReadyTech’s ability to support us quickly and 24/7/365 was the differentiating factor--they also provide multiple layers of support from customer, instructor, to image processing support. ReadyTech far outperforms its SLA with Informatica."
Dave Palmer
Global University Delivery Manager

Training Environment Setup

  • Manage the conversion of locally developed lab environments to either the ReadyTech cloud or ReadyTech hardware.
  • Build basic environments to customer specifications for hosted lab development.
  • Provide consultation and best practices regarding setting up training environments.
  • Provide consultation and best practices regarding moving virtual training environments to ReadyTech.
"As a training professional I know that I can count on ReadyTech for a best in class environment and best in class support, if needed. Throughout the years, they have come up with innovative ways to help instructors ensure that their students have the best training experience possible. Pleasure to work with!"
Mike Rockowitz
Senior Technical Instructor
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