Documentum, a division of EMC Corporation, is the leading provider of enterprise content management solutions serving more than 2,500 of the world’s largest companies across 50 different countries. With a single platform, Documentum enables users to collaboratively create, manage, deliver, and archive business content including documents, discussions, e-mail, web pages, records and rich media. The company’s commitment to customer satisfaction has been a key factor to its ongoing success and providing product education is a driving force making that happen.
Documentum’s Worldwide Education Services develops and delivers comprehensive training to customers and partners using a variety of virtual instructor-led and self-paced training methods. Their charter is to provide the proven software training and expertise to accelerate software proficiency, increase productivity, and allow customers to fully leverage their software investment.
Documentum knows all too well that nothing is more critical in the area of technical training than hands-on experience with the real software. But for on-site training, this practice is often plagued with challenges.
Because Documentum’s classes are very technical in nature, utilizing the step-by-step, hands-on practice with the real software has become their training standard. However, the company is dealing with an extremely high volume of students and training courses worldwide, making the hands-on training approach incredibly cumbersome to manage, exposing numerous disadvantages related to cost, time consumption, and risk of losing or damaging costly equipment. For the Documentum education team, the challenges were adding up:
The system was not efficient. What Documentum needed was to take a step back, look at the complete training program and automate the most complex and time consuming tasks. What they discovered was virtual training software from ReadyTech.
Documentum chose ReadyTech’s Instructor-Led Training (ILT) Solution. ReadyTech ILT automates the entire hands-on training process: delivery, configuration, and tear down of the virtual training labs. So with just a browser and an Internet connection, Documentum’s students gain access to the virtual training labs where they can start learning the skills they need from anywhere in the world at anytime. On first evaluation, ReadyTech ILT met all of Documentum’s requirements – scalability, reliability, ease of use and performance. The ReadyTech approach includes:
Since July 2005, Documentum has been using ReadyTech ILT to deliver virtual instructor-led training (VILT) to more than 8,000 students worldwide, experiencing dramatic results that not only benefit the company and its customers, but training instructors and students around the world. With ReadyTech ILT, the benefits have added up: