Baker Hughes relies on ReadyTech for Global Software Training success
Enabled a rapid training roll-out to more than 2,000 global users
Training for virtual training software roll-out at Baker Hughes
Baker Hughes is a Fortune 500 global oilfield services company, providing oil and natural gas industry products and services for drilling, formation evaluation, completion and production. Comprised of seven divisions, this $18 billion company maintains sales and administration offices in North and South America, Europe, Africa, Russia, the Middle East and Asia, with business in more than 90 countries.
At the heart of Baker Hughes’ success is its ability to consistently deliver best-in class products, services and strategies to customers and to its internal operations. The company highlights its “Keys to Success” with four core priorities that guide the decision-making at each division: Resource Effectively, Be Cost Efficient, Deliver Value, and Engage People. That means building and buying the right products, delivering the right services, selecting the right people to work with, and identifying key areas of the business worth outsourcing in lieu of developing in-house.
Quick timeline to give VILT training to 2,000 users across 7 countries
Baker Hughes recently embarked on a Business Process Management (BPM) project to consolidate financial operations across seven divisions and streamline business processes to ensure Sarbanes-Oxley and regulatory compliance. This global initiative included two important ingredients. First, installing Oracle’s Hyperion Financial Management System, a comprehensive financial reporting and analysis solution that would consolidate global financial operations. Second, increase the proficiency of over 2,000 users on Oracle’s complex software.
Baker Hughes’ BPM Project Manager, Marinus Vader, is spearheading the world wide training initiative and knew that it would be a daunting task. It would require virtual training labs in several countries, extensive virtual instructor-led training (VILT) courses, and intense coordination. Training also needed to be fast so Baker Hughes could maximize the value from Oracle’s software. Vader knew that to execute a training project of this size, Baker Hughes would have to build their own training system – something they have never done – and be responsible for the administrative details for more than 2,000 international users. Vader decided that outsourcing was the solution. It would allow his team to focus on their core responsibilities rather than adding to an already heavy workload. He quickly outlined his key requirements for a training partner which included:
- Global performance for hands-on lab delivery
- Training management and administration services
- Live customer support
- Quick turnaround time for setup
- Reasonable pricing
Based on these criteria, Baker Hughes chose ReadyTech’s virtual training software.
Fully-functional training available anytime, anywhere
With ReadyTech’s virtual training software and global footprint, Baker Hughes instructors are able to provide students with a complete, full-function software environment to any part of the world without worrying about the complicated hardware and software setup. ReadyTech automates the entire process from administration, content delivery, configuration, and tear down of the virtual training labs. For Baker Hughes trainees, all they need is an Internet connection and a browser to access the training environment where they can learn the skills they need, faster. In addition, Baker Hughes can manage the training content, processes, and delivery from location so they can track course progress and easily update training images. ReadyTech also provides Baker Hughes with 24/7 Live Support to address any questions quickly and efficiently. Finally, ReadyTech’s pay-as-you-go pricing model ensured that Baker Hughes only paid for capacity it used, leading to cost effectiveness and 100% seat utilization rates.
All training objectives met within short timeline
To date, Baker Hughes has used ReadyTech to deliver virtual training labs to more than 2,000 students worldwide. For Baker Hughes, the ReadyTech approach meant that:
- Internal resources are freed up for critical business purposes: With ReadyTech handling the global training deployment, administrative coordination and virtual training lab delivery, the Baker Hughes BPM team can stay focused on its core responsibilities rather than administrative and IT troubleshooting activities. ReadyTech not only managed the lab coordination but also provided a support team ensuring that the training environment was ready to go whenever required.
- BPM project’s training goals were met: With ReadyTech’s global reach and hosted training environment, Baker Hughes delivered virtual training labs across the globe in a very short time period. The BPM project has stayed on-track to meet company deadlines. With just a browser and an Internet connection, ReadyTech enabled Baker Hughes trainees to access hosted labs online from anywhere in the world.
- 24/7 Live Support: Baker Hughes gained access to the ReadyTech Live Support Team 24/7 for technical and non-technical answers and recommendations. Whether Baker Hughes needed step-by-step training, management assistance or a demonstration on the virtual training software, ReadyTech kept the training program on-track and all processes streamlined.
- Rapid Deployment: ReadyTech launched the Baker Hughes training program in less than one week. The only requirement was a copy of the training images.
- Operating expenses controlled: Using ReadyTech’s pay-as-you-go model, Baker Hughes only paid for actual use of the program without long-term commitments or limitations on the number of concurrent users.