ReadyTech Helps Shoptech Transition from Face-to-Face Training to a Virtual Classroom
Resulted in closure of 2 training facilities and 93% usage of virtual classrooms
About Shoptech Software
Established in 1984, Shoptech Software is a leading provider of shop management software for job shops and make-to-order manufacturers.
Shoptech founders Rich and Greg Ehemann actually grew up in a shop. While working there, they realized that a vital component of a make-to-order manufacturer’s success is the ability to determine whether they are earning or losing money on a job-by-job basis.
They also personally experienced the importance of coordinating all other aspects of running a job shop, such as estimating, scheduling, collecting time from the shop floor, purchasing, shipping and accounting
From this first-hand experience, as well as the Ehemann’s deep interest in computers, grew two software products and a company that was built from the ground up. Today, Shoptech’s E2 Shop System and E2 Manufacturing System are the most comprehensive ERP packages on the market, serving more than 250,000 users on a daily basis
Leaving the traditional classroom behind
In 2013, Shoptech decided it was time to move to a new training platform. While the software company had been educating customers in live, in-person classrooms since 1984, times were changing. “I wanted to transition away from the in-person classroom setting, but I did not want to spend any time worrying about technology,” explains George Wells, Shoptech’s VP of Account Services. “And I knew it was very important for us to be in the cloud.”
So Wells tasked one of his managers with finding the best vendor that could host Shoptech’s training curriculum and provide the specialized service that he was seeking for his team of instructors.
“Our research found several vendors,” he recalls. “Every single one of them— except for Readytech—required us to have our training rooms already set up. With ReadyTech, we were not required to have training rooms set up or to have our own hardware, which removed a great deal of work and investment on our part.”
Reaping the benefits of being in the cloud
Since moving to the ReadyTech platform, Shoptech now serves 93% of its students via online instructor-led training. “Not only are we able to continue providing great training to our students, but we were able to shut down two of our six training centers after moving to ReadyTech,” explains Wells. “This translates to a significant cost savings for Shoptech. And it also means that students no longer need to take valuable time away from work to travel to one of our training facilities.”
In addition, Wells’s team had two product lines to teach. Consequently, he wanted Shoptech trainers to be able to train as many students as possible and have the online training platform manage all of his classroom instances on demand. And due to ReadyTech’s ability to quickly clean up and reset classroom instances, Shoptech can deliver two sessions per access code, doubling Shoptech’s revenue.
“We offer morning classes in the west and in the east,” says Wells. “ReadyTech allows us to refresh the second class with the same access code. As a result, this reduces our delivery costs for both classes.”
Not only are we able to continue providing great training to our students, but we were able to shut down two of our six training centers after moving to ReadyTech. This translates to a significant cost savings for Shoptech. And it also means that students no longer need to take valuable time away from work to travel to one of our training facilities. George Wells, VP of Account Services
Support is another important piece of the puzzle. When Shoptech recently added a SaaS environment, ReadyTech’s 24/7 support team was there to help every step of the way. “Working with ReadyTech on this move was a very good experience,” recalls Wells. “They were extremely helpful and responsive. It made me confident that we had made the perfect choice in moving to ReadyTech.”
Looking back on his decision to choose ReadyTech, Wells says: “None of ReadyTech’s competitors were able to do exactly what I wanted to do. Years after implementing ReadyTech, it’s clear that ReadyTech was the right choice for Shoptech.”