Date: May 3, 2019

Ask the Expert: Bob Bailey with BMC Software

Website
www.bmc.com

Industry
Information Technology
Computer Software

Company Size
Privatized for $6.9 billion
$2.2 billion in 2012 sales

Headquarters
Houston, TX, United States

About BMC
BMC is a global leader in innovative software solutions that enable businesses to transform into digital enterprises for the ultimate competitive advantage. The organization’s Digital Enterprise Management solutions are designed to make digital business fast, seamless, and optimized from mainframe to mobile to cloud and beyond. BMC digital IT transforms 82% of the Fortune 500 and serves more than 10,000 customers worldwide.

How did you become an instructor at BMC?
Teaching has always been in my DNA. I have been teaching for more than 20 years. About 10 of those years have been at BMC, 5 years were at HP and 5 years were in higher education.

 

The move to online has significantly cut costs. We pay less to teach virtually—and can get more customers because virtual delivery has become extremely popular. Bob Bailey

Instructor, BMC

How has training delivery changed since you’ve been an instructor?
When I first started teaching, there was no online training. I was always in the classroom, face-to-face with students. BMC moved to online training around 2009-2010. Now we teach more than 90% of our classes online. I rarely teach face-to-face anymore.

The move to online has significantly cut costs. We pay less to teach virtually—and can get more customers because virtual delivery has become extremely popular.

Which virtual training tools and features do you use the most?
ReadyTech has excellent 24/7 Tech Support and resolves issues quickly. The support team is knowledgeable and reliable. That goes a long way when you are an instructor.

What’s your favorite virtual training tool or feature?
Inactivity Monitor allows me to see when students are actively working or inactive within the lab. This lets me know when I can move on with content—or I need to go in and help individual students catch up.

What advice would you give to a new instructor, just starting with ReadyTech’s solutions?
Become familiar with the benefits of LabManager. When I was a new instructor, I was unaware of all the benefits and tools that ReadyTech offers. There are many options available that I never knew existed. Now I constantly use these tools–especially the inactivity monitor and live demo.

Also take advantage of the excellent tech support. And don’t forget that it’s available 24 hours a day, 7 days a week, 365 days a year!